Legal notice
Who trades behind this shop.
Last updated: 25 August 2026
Before the first real order: the four fields marked below are the only ones on this whole site that still need your registered details. Every other page points here instead of repeating them, so filling this table once updates the entire shop. Trading without an identifiable owner is what these rules exist to prevent — do not take a live order until this table is complete.
Site owner
| Registered name | [ registered trader name ] |
|---|---|
| Trading name | Lunelle |
| Registration number | [ tax / company registration number ] |
| Registered address | [ full postal address ] |
| Country of establishment | [ country ] |
| lunelle.shop.support@gmail.com | |
| Answered within | 2 business days, every day of the year |
We deliberately publish no phone number: we are a small team and a number nobody answers is worse than no number at all. Email reaches a person, and always gets a reply.
Where the goods come from
Lunelle is an online-only shop. There is no physical store to visit. Orders are packed and dispatched by our fulfilment partner outside Australia, then handed to a local carrier for the final delivery — the plain-language version of that journey, with real timings, is on the shipping page.
Hosting
This shop runs on Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada, on servers in the United States and the European Union. Content delivery and bot protection are provided by Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, United States.
Intellectual property
The Lunelle name, logo, site design, photography and copy belong to the site owner. Reproducing them commercially without written permission isn't allowed. Product photography supplied by manufacturers remains theirs.
Consumer guarantees
Goods sold here come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss. Our voluntary 30-day return policy sits on top of those rights, never in place of them, and nothing on this site limits them.
Dispute resolution
Write to lunelle.shop.support@gmail.com first — most things are solved in one email, and we would rather fix a problem than win an argument about it.
If that does not settle it, Australian customers can escalate free of charge to the ACCC or to their state or territory fair-trading office. Customers in the European Union can also use the European Commission's Online Dispute Resolution platform. Using any of them costs you nothing and does not require our agreement.
Accessibility
We aim to keep this site usable with a keyboard, a screen reader and at 200% zoom. If something here blocks you, tell us at lunelle.shop.support@gmail.com and we will fix it and reply with what changed.