Returns
30 days to change your mind. No questions, no cost.
Last updated: 25 August 2026
How it works
- Email lunelle.shop.support@gmail.com with your order number and say you'd like to return it.
- We reply within one business day. In most cases we refund you and tell you to keep the kit — sending it back across the world costs more than the kit does.
- Drop the parcel at any collection point.
- Once it reaches us we issue the refund — normally in 3–5 days, always within 14.
What we need back
The kit itself. The free satin sleep bonnet is yours to keep either way — returning it is not a condition of the refund.
For hygiene reasons we can only accept a used kit if it has been hand-washed and air-dried. A kit that arrives soiled is refunded at 70% of the price; we'll always tell you before processing it, and you can ask for it back instead.
Faulty or damaged on arrival
Send us a photo within 7 days of delivery. We reship immediately and you don't need to return anything.
Refund method
Refunds go back to the payment method you used. Card refunds take 3–5 business days to appear on your statement after we process them — that delay is your bank's, not ours.
Exchanges
Single product, single colour: there's nothing to exchange for. If you want a second kit at the bundle price, order it and we'll refund the difference against the original order.